24
Fri, Nov
79 New Articles

Top Stories

Grid List

Veterans and their needs have always been a top priority for the Sussex County Freeholder Board. In an effort to address these needs, the Sussex County Board of Chosen Freeholders is pleased to announce its launch of the Veteran Services Resource Portal.

Write comment (0 Comments)

Hopatcong Tulsa Trail Students, along with their families, had a fun night of science and discovery.  COHESION: Families Bonding Together to Solve Real World Problems brought families together through interactive, science based inquiry.

Write comment (0 Comments)

Students at Hudson Maxim School helped to "BOOst" the morale of our troops stationed overseas this Halloween, by shipping 80 pounds of candy to deployed troops, veterans, and first responders via Operation Gratitude. 

Write comment (0 Comments)

A Night of Hope Benefit Concert is an uplifting night of Holiday music  performed by local musicians and appropriate for ALL ages. ALL of the proceeds that are generated by the event are then donated to HOPATCONG families in need.

Write comment (0 Comments)

The annual Jefferson Township Christmas in the Village offers countless things to do, so the Jefferson Arts Committee put together this handy document to help guide you to all of the family fun.

Write comment (0 Comments)

A special Freeholder Board-appointed committee recommended funding a half-dozen recreational trail projects in six towns across the county at a cost of $583,165 as part of the Morris County Trail Construction Grant Program that was initiated by the county governing board in 2016.

Write comment (0 Comments)

The Jefferson Township Recreation Department Announces Its Seven Adult Exercise Programs for the WINTER 2018 season. Just do it with the Jefferson Township Recreation Department!

Write comment (0 Comments)

Missing Dog: Her name is Sushi. She is a small teacup Shitsz Tsu- primarily white in color. She can be approached.  She went missing 6:45 pm Sunday 11/20

Write comment (0 Comments)

“Addiction: From Risk to Recovery’’ is the topic of the Nov. 28th annual Morris County Prevention Forum for both parents and youths from throughout Morris County.

Write comment (0 Comments)

Two of Roxbury’s seven schools recently earned the distinction of being named as Future Ready Schools as part of Roxbury’s district technology goal.

Write comment (0 Comments)

Roxbury Township Police Department showed up at Kennedy Elementary School this afternoon. It wasn’t for a crime but an act of good will.

Write comment (0 Comments)

Many may not be aware that November 15th though was indeed National Recycling Day which millions of people across the country take part in. It is another day to raise awareness about recycling and purchasing recycled products.

Write comment (0 Comments)

The Morris County League of Municipalities has announced the creation of the Arthur R. Ondish Memorial Scholarship, to be awarded annually in honor of the late Mount Arlington mayor to a graduating high school senior, starting in 2018.

Write comment (0 Comments)

Once again Mount Arlington is holding their Holiday Lights Decorating Contest, do you have what it takes to beat the winners from last year?

Write comment (0 Comments)

More than just an article of clothing, your coat can open opportunities for someone who needs one.

Write comment (0 Comments)

November is almost upon us and you know what that means....NO SHAVE NOVEMBER!!!! Join the Mt. Arlington F.O.P. in raising awareness and funding for cancer research.

Write comment (0 Comments)

Donate to the LHF during the #GivingTuesday campaign before December 31, and you can help name the boat and even be one of the first on its maiden voyage.

Write comment (0 Comments)

Legislation sponsored by Senate Republicans Anthony Bucco, Steven Oroho and Joe Pennacchio to establish the “Lake Hopatcong Fund” has passed the Senate Environment Committee. The bill still has a way to go to get through the legislative approval process, but this is excellent news.

Write comment (0 Comments)

The Lake Hopatcong Foundation (LHF) is, once again, joining the Giving Tuesday campaign, a worldwide day of giving that encourages philanthropy and celebrates generosity. If we reach $5,000 this year it will be matched by a anonymous donor.

Write comment (0 Comments)

Rewinding back to April 2017 we asked our over 30,000 readers to vote daily to help the Lake Hopatcong Foundation (LHF) win a $50,000 grant from the USA Today Network. You delivered the votes and as a result of your efforts Lake Hopatcong will have a floating classroom starting in the spring of 2018.

Write comment (5 Comments)

Michael Wallace of Highland Lakes, NJ won the American Bass Anglers RAM American Fishing Tour, Division 10 Tournament held September 10th, 2017 on Lake Hopatcong.  

Write comment (0 Comments)

Hopatcong Lake Regional News is pleased to continue to provide the weekly Fishing Report for the Lake Region to help inform you on what’s biting and where. Our guest author is Dows Boat Rental and Bait Shop.

Write comment (0 Comments)

Hopatcong Lake Regional News is pleased to continue to provide the weekly Fishing Report for the Lake Region to help inform you on what’s biting and where. Our guest author is Dows Boat Rental and Bait Shop.

Write comment (0 Comments)

On the weekend of September 23 & 24 2017 the Knee Deep Club of Lake Hopatcong will hold its Annual Fall Hybrid Striped Bass Contest on Lake Hopatcong.  

Write comment (0 Comments)

Event Flyer Locations:

David and Goliath do battle in Hopatcong

Hopatcong News
Typography
  • Smaller Small Medium Big Bigger
  • Default Helvetica Segoe Georgia Times

In this case, our David is the small business owner of Sabretti's Hot Dogs & Wild Game Sausages, and Goliath is First Data a large multi-national credit card processing corporation.

Before we jump into our true-life story, let’s introduce the two main characters.

Introduction of Goliath: According to the reporting firm Merchant Maverick, “First Data (FD) is the 800 lb. gorilla of the credit card processing industry. They serve over six million merchant locations worldwide. That is a HUGE merchant base, about six times bigger than the already-enormous Chase.”

Introduction of David: David is the small business owner, Rohan Shetty of “Sabretti's Hot Dogs & Wild Game Sausages,” in Hopatcong. In order to stay profitable Rohan must work over 100 hours a week.

Now on to the True Life Story:

Our story begins to unfold in the fall of 2015 when Rohan signed a new three-year contract with First Data for a credit card processing fee of 2.39% with no additional charges. This rate is well below the national average charged by most Credit Card Processing firms.

“After about three months, I checked my statement,” stated Rohan, “and found that the charges were much higher than the 2.39%. When I spoke to First Data, they indicated that yes, I wasn’t being charged the correct rate and that starting January 1, 2016, they’d make the changes and I’d start to see the correct rate.”

Believing that they would follow through on what they promised, I didn’t think about it again until December 2016. Around this time, I received a letter indicating that they would be raising my rate. Knowing that I was under contract until 2018, I contacted First Data for clarification, and at the same time I went back and checked the charges and found that they had been charging me well over the agreed upon 2.39% since the beginning of the contract which started over 15 months ago.

Once again First Data indicated that yes, I was being over-charged and maybe they could make some type of adjustments moving forward. “This was totally unacceptable to me, so I further challenged them on why the rate was so high.”

Second Mysterious Contract Suddenly Appears

At about this time, First Data’s story changed, and “they now stated in the fall of 2015, three days after I signed the original agreement, I signed another agreement for a higher rate. When they sent me the second agreement, it was an un-signed generic contract, and the e-mail address was incorrect. I still have no idea on how this second agreement magically appeared after this issue has been going on for over a year.”

The Battle Starts

“At this point I pursued my only option; which was to try and work with First Data to not only get the money back they had over-charged me, but to also get the rate back down to the 2.39% as promised in the contract. After countless hours on the phone, on hold, and being transferred from person to person. I was able to reach someone who tried to help.”

On 3/1/2017, I spoke Tim with First Data Global Leasing, “who stated he understood the issue and he’d terminate the contract.  He also stated that nothing more is owed and they are sending me a FedEx label to return the equipment at no charge.  He then transferred me to Customer Service agent, where they said I am getting a letter of termination in the mail within 5-7 days.”

After approximately a week, "I called again to find out the status of the refund, and once again spent hours on hold and being transferred; To the best of my recollection I finally reached a person who stated;"

“We will not be issuing you a refund, it doesn’t matter what conversations or e-mails you have on record from us, I’m here to state that our policy is you are not going to receive a refund, you can choose to terminate the contract, however there is a termination fee, as well as additional charges and late charges. If you choose to not pay within 30 days, we will report it to your credit.”

Enter Channel 12 News

According to Rohan, “This was the last straw, since he kept full documentation on every correspondence as he requested a summary after every call, to be sent by e-mail. With having this information, he contacted Channel 12 News to request of they could help him recover this losses.

Recommendations to Other Small Businesses

Rohan said, “All small businesses should sit down with their Credit Card Agreement and their Bank Statements simultaneously and do the simple math to make sure they are not being charged inaccurately, at the least, once per quarter. He also suggests, to make sure you keep notes and time stamps on all conversations e-mails and request summaries sent by email of all conversations, as without a paper trail it’s difficult to prove any wrong doing in an unfair situation."

Rohan further stated, "if you feel you are in an unfair situation with a processing company, please visit him and he can explain his situation further and the steps he has taken to rectify his problem."

Feel free to contact him through Facebook as well: https://www.facebook.com/sabrettis.hotdogs

Join us on Facebook

Upcoming Events